Privacy Policy

Last updated: September 2026

LockaBox Self Storage Ltd (“LockaBox”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we may keep it and your rights in relation to your personal information.

By using our website, contacting us or becoming a customer of LockaBox, your personal information may be processed in accordance with this Privacy Policy.

1. Who we are

LockaBox Self Storage Ltd is the data controller responsible for your personal information.

Address:

Camberley Court

Camberley Road

Nottingham

NG6 8GE

Email: info@lockaboxselfstorage.co.uk

If you have any questions about how we use your personal information or wish to exercise any of your data protection rights, please contact us using the details above.

2. What personal information do we collect?

Depending on how you interact with us, we may collect and process the following information:

• Your name and contact details, including address, telephone number and email address.
• Information relating to your storage unit and agreement with us.
• Payment and transaction information necessary to administer your storage account and payments.
• Information you provide when making an enquiry, requesting a quotation or contacting us.
• Information relating to communications between you and LockaBox.
• Website usage information, including IP address, browser type, device information and information about how you use our website.
• Information collected through cookies and similar technologies.
• CCTV images where you visit or access our storage facilities.
• Any other information you voluntarily provide to us.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How do we use your personal information?

We may use your personal information to:

• Respond to enquiries and requests for information.
• Provide and administer our self-storage services.
• Set up and manage your customer account and storage agreement.
• Process and administer payments.
• Contact you regarding your storage unit, account, payments or agreement.
• Provide important information about our services.
• Manage access to our storage facilities.
• Maintain the security of our premises, customers and property, including through CCTV.
• Keep appropriate business and financial records.
• Deal with complaints, disputes and enquiries.
• Detect and prevent fraud, misuse or other unlawful activity.
• Maintain and improve our website and services.
• Understand how visitors use our website.
• Comply with our legal and regulatory obligations.
• Send marketing communications where we are permitted to do so and, where required, where you have given your consent.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may need to process your personal information to enter into or perform a storage agreement with you, including managing your account, payments and storage unit.

Legal obligation

We may process your information where this is necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process personal information where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include managing our business, improving our services, maintaining security, preventing fraud and managing customer relationships.

Consent

Where required, we may ask for your consent before processing your information, for example for certain marketing communications or non-essential cookies. Where processing is based on consent, you can withdraw your consent at any time.

5. CCTV and site security

Our storage facilities may use CCTV for security and safety purposes.

CCTV may be used to:

• Protect customers, visitors, staff and property.
• Prevent and detect crime.
• Investigate incidents.
• Help maintain the security of our storage facilities.

CCTV recordings may be shared with the police or other relevant authorities where we are legally required or permitted to do so.

CCTV footage will only be retained for as long as reasonably necessary for the purposes for which it was collected, subject to any longer period that may be required where an incident, investigation or legal matter is ongoing.

6. Who do we share your personal information with?

We may share your personal information with trusted third parties where this is necessary to operate our business or provide our services.

This may include:

• Payment service providers and banks.
• Website, hosting and IT service providers.
• Software and customer management providers.
• Professional advisers, such as accountants, solicitors or insurers.
• Marketing or analytics service providers where appropriate and permitted.
• Government bodies, regulators, law enforcement agencies or other authorities where we are legally required or permitted to do so.
• Other parties where necessary to protect our rights, property, customers or business.

We do not sell your personal information to third parties.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

7. How long do we keep your information?

We will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on the type of information and why we need it.

For example, we may retain customer and financial information for an appropriate period after your storage agreement ends where this is necessary for accounting, legal, tax, insurance, dispute resolution or other legitimate business purposes.

We will periodically review the information we hold and securely delete or dispose of information that is no longer required.

8. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files that are placed on your device when you visit a website. They can be used to make websites work correctly, remember preferences and help website owners understand how their websites are being used.

We may use:

Strictly necessary cookies

These cookies are required for the website to function properly and cannot normally be disabled through our cookie settings.

Analytics cookies

These may help us understand how visitors use our website, such as which pages are visited and how visitors navigate the site.

Other non-essential cookies

Where applicable, these may be used for additional functionality, advertising or other purposes.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or withdraw your cookie preferences through our website's cookie settings where this functionality is provided.

9. Google Analytics

We may use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as pages visited, approximate location, device information and how visitors interact with our website.

Where Google Analytics uses non-essential cookies or similar technologies, these will only be used where the appropriate consent has been obtained.

For more information about how Google processes information, please refer to Google's own privacy information.

10. Marketing communications

We may occasionally contact existing or prospective customers with information about our services, offers or other communications that may be relevant to them.

Where applicable, we will only send electronic marketing communications where we have a lawful basis to do so and will provide an appropriate opportunity to opt out.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided in a marketing communication.

11. Security of your personal information

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information where there is no lawful reason for us to continue processing it.
• Ask us to restrict how we process your information in certain circumstances.
• Object to certain types of processing, including processing based on legitimate interests.
• Request the transfer of certain personal information to you or another organisation where the right to data portability applies.
• Withdraw consent where we rely on your consent to process your information.
• Object to direct marketing at any time.

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us at:

info@lockaboxselfstorage.co.uk

We may need to verify your identity before responding to certain requests.

13. Complaints

If you have any concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent regulator for data protection.

You can find further information about the ICO and how to make a complaint through the ICO's website.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or how we process personal information.

The latest version will always be made available on our website and the “Last updated” date at the top of this Privacy Policy will indicate when it was last reviewed.

We recommend checking this page periodically for any changes.

15. Contact us

If you have any questions about this Privacy Policy or how LockaBox Self Storage Ltd handles your personal information, please contact us:

LockaBox Self Storage Ltd

Camberley Court

Camberley Road

Nottingham

NG6 8GE

Email: info@lockaboxselfstorage.co.uk